To sign up for Virtual Keypad, contact your security provider so they can set up your system and send you a temporary password. After you receive the email with your password, go to and follow the steps in the next section to log in.


Log In and Access Your System

  1. Go to
  2. Enter your email address. Enter the auto-generated password that you received in your welcome email. The website will prompt you to update your password.
  3. Select Set Password to set a new password, Remind Me Later to postpone the notification, or Don’t Ask Again to keep the current password.
  4. Select Save.
  5. Enter your email and new password. To save your login credentials in your browser, select Remember Me.
  6. Select Log In.
  7. Read the Terms and Conditions, then select Agree to continue.
  8. Enter your user code.
  9. To save your user code, switch on Save user code. To make the current system the default, switch on Default system.
  10. Select Forward to connect.

If you would like to log into a different system, select Switch System in the menu. Select the appropriate system and enter your user code.

Reset Your Password

  1. Select Forgot Your Password near the bottom of the login screen.
  2. Enter your email address and select Reset Password. A new auto-generated password will be sent to your email address. 
  3. Use the temporary password to access your account and change your Virtual Keypad password.

The new password must contain a minimum of 10 characters and must contain two of these four types of characters:

  • Lowercase letters
  • Uppercase letters
  • Numbers
  • Symbols