Dealer Admin allows dealers to create service requests and assign them to technicians with the Tech APP.
View a Service Request
To view a service request and related information, complete the following steps.
- On the home screen, tap My Service Requests.
- In the To Do List, select a service request to view details.
- To get directions, tap
Location. To call the customer, tap
Call.
- To view the Customer Summary, tap Customer Information. To view Systems, tap System Information.
- To return to the To Do List, tap
Back.
Add a Note
To add a note to a service request, complete the following steps.
- On the home screen, tap My Service Requests.
- In the To Do List, select a service request to view details.
- Tap Add Note.
- Enter the note text and tap Save Note. Notes that are added to a service request after the first one are marked with date, time, and author.
- To return to the To Do List, tap Back near the top of the screen.
Close a Service Request
To close a service request, complete the following steps.
- On the home screen, tap My Service Requests.
- In the To Do List, select the service request that you want to close.
- Tap Close Request.
- To return to the home page, tap Back near the top of the screen.
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