View Upgrade Requests

  1. Tap Requested Upgrades.
  2. To view details of a scheduled upgrade, tap one of the listed items.
  3. To return to the 3G upgrades list, tap Back.

Replace a 3G Cellular Communicator

For complete instructions on installing LTE cellular communicators, refer to the 263LTE, 265LTE, or 265LTE-V-TOUCH installation guides.

Prefer a Video?
In this clip, we’ll show you how to upgrade a cellular communicator for XR Series panels.

In this clip, we’ll show you how to upgrade a cellular communicator for XT Series panels.

To replace a cellular communicator, complete the following steps.

  1. Touch grounded metal to discharge static before handling the panel.
  2. Disconnect power from the panel. Unscrew and remove the installed communicator antenna.
  3. Apply even pressure to carefully disconnect and pull the communicator away from the panel CELL MODULE connector. Do not bend the connector pins.
  4. Hold the communicator inside the enclosure and install the antenna from the top enclosure hole.
  5. Align the cell communicator connector with the panel CELL MODULE pins. Apply even pressure to seat the communicator.
  6. Close the enclosure and reapply power to the panel. After the communicator is successfully replaced, Dealer Admin deactivates the replaced 3G communicator and activates the new LTE communicator.
  7. Test cellular communication before closing the service request.

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