When some kinds of sensors are tripped, they need to be reset before the system can work properly. You might need to reset sensors to restore a system after lockdown, reset a smoke detector, or reset a device after you change its batteries.

To remotely reset a sensor, complete the following steps.

  1. Go to Customers.
  2. Select the system name.
  3. At the top of the page, select Sensor Reset.

An alert pops up when the sensor reset command is sent to the panel.