When some kinds of sensors are tripped, they need to be reset before the system can work properly. You might need to reset sensors to restore a system after lockdown, reset a smoke detector, or reset a device after you change its batteries.
To remotely reset a sensor, complete the following steps.
- Go to Customers.
- Select the system name.
- At the top of the page, select Sensor Reset.
An alert pops up when the sensor reset command is sent to the panel.