To log in to Virtual Keypad as a customer, complete the following steps.

  1. Find the customer and select their name.
  2. The Customer Summary page opens. In Systems, find the system’s row and select Login as Customer.
  3. A dialog pops up to notify you of the request status, along with the access expiration time and date. To open as the customer, select Open Virtual Keypad.

For more information on how to use Virtual Keypad, refer to Virtual Keypad Help.