Allow Virtual Keypad users to initiate a system panic from the app and website. Available options include Police, Fire, and Emergency panics. To enable System Panics in Virtual Keypad, complete the following steps:

  1. Find the customer and select their name.
  2. The Customer Summary page opens. In App Users, find the user’s row and select the More icon , then select Edit.
  3. Select the panic options that you want to enable in Virtual Keypad.
  4. Press Save.

To initiate a system panic, sign in to Virtual Keypad, select the Menu icon, and select Panic. Press and hold the desired panic option for three seconds.