To add an app user, complete the following steps.

  1. Find the customer and select their name.
  2. The Customer Summary page opens. In the App Users section, select Add.
  3. For a user that doesn’t have a Virtual Keypad account, select New. For a user that already has an account, select Existing.
  4. For a new user, enter their email address. For an existing user, start typing to search for their email and select it.
  5. Enter the user’s first and last name.
  6. Set the user’s authority level to either Administrator to manage multiple panels or Standard to manage a single panel.
  7. If you don’t want to generate a random password for the user, clear Create Random Password and manually enter a password for the user.
  8. If you want to email the user video clips, select Email Video Clips.
  9. Select the systems and permissions that you want your user to have authority to access.
  10. Press Save.

If you receive a message that states the email is already in use, the user already has a Virtual Keypad account. Select Existing below the user’s email address.