Thank you for choosing to use Periscope GC Billing and Enhanced Reporting produced by CVT (Global) Pty Ltd.
Periscope GC helps you to manage your investment in telecommunications and provides extensive usage reporting on leading Unified Communications systems and service providers.
Periscope GC common usage:
- Service Billing and Provisioning:
Call accounting systems may provide packaging, pricing, provisioning, billing, and posting or presentment of telephone services for purposes of revenue generation. Professional services firms utilize call accounting software for account code or client based billing of their phone usage.
- Departmental and Employee Chargeback:
The original purpose of call accounting systems was within corporate entities for purposes of cost allocations within the enterprise. Enterprises use call accounting to allocate costs back to divisions, departments, and even individual employees. Such systems may also provide data directly to corporate accounting and human resource systems.
- Cost and Revenue Optimisation:
Telecommunications professionals use call accounting to support enterprise voice analysis, to manage costs downward, to manage revenue and profit yield upward, for carrier invoice reconciliation and telecom negotiation, and for monitoring phone misuse and abuse.
- Staff Productivity:
Call accounting systems are also used within inbound and outbound call centres to provide data from which to manage staff on-phone productivity and effectiveness.
- Usage Patterns:
Staffing levels, customer service and sales performance, department and staff usage patterns, trunk utilisation.
Toll-fraud protection, guard against system misuse, compliance and evidential reporting (illegal activity, threat calls, system hacks)
- Cost Control:
Internal cost centre assignment, manage calls to mobile and IDD, user awareness
On-charge for telecommunications usage