As part of an ActiveControl integration, a Tester has to be assigned to the Business Task being automatically created.
ActiveControl integrations traditionally rely on the username on the ITSM system matching that of the SAP username. Based on this, a user field in the ITSM ticket is then assigned as the Default Tester on the Business Task.
Unfortunately within many organisations, the usernames do not match.
To mitigate this issue as part of our JIRA integration, a user exit solution that was built for a customer in 2017 has now been added to the standard product as of ActiveControl 8.2. These user exits attempt a user mapping based on email address stored against the user in JIRA and in SAP. If these match, then the Tester can be assigned based on the User assignment on the JIRA ticket.
1. Add standard user exit /BTI/TE_EXIT_WSCREATESTER_0080 into /BTI/TE_EXITC table in the Domain Controller.
2. Add standard user exit /BTI/TE_EXIT_WSCHNGTESTER_0082 into /BTI/TE_EXITC table in the Domain Controller.