I AM NOT RECEIVING AN EMAIL TO VERIFY MY EMAIL ADDRESS
Check all your spam folders. A corporate firewall can also prevent emails from coming through. Mark ALLXS.CO.ZA as a safe domain in your spam settings.

I CAN’T TRANSFER FROM MY WALLET TO MY CHILDS ACCOUNT
When you select your child’s name, make sure the circle is selected.

AFTER I HAVE REGISTERED AN ACCOUNT AND COMPLETED THE FORM WITH MY DETAILS, IT WON’T MOVE FORWARD
A field has not been filled out. Make sure you have entered all your details. Ensure that you do not add the 0 after +27 in your telephone number. Ensure you have selected a GENDER and RELATIONSHIP in the drop boxes.

WHEN I REGISTER A NEW ACCOUNT NOTHING HAPPENS.
Ensure that your password is strong enough. It must contain capital letters, lowercase letter, a digit and a character.

PASSWORD NOT WORKING
This could be a typo. Re-enter your password.

I CAN’T SEE MY CHILD BALANCES
WhatsApp us to authorise your parent account. +27 66 472 8657

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