The image below will help you identify the different icons located in the Akkadian Console application
Status Icons | Shortcut Key | What It Means |
---|---|---|
N/A | The line is idle/open | |
N/A | There is an incoming call | |
N/A | The line is in use | |
N/A | Delete the number in the dial box | |
c | Answers the call | |
Ctrl + H | Hangs up the call | |
N/A | Calls the number input in the dial box | |
Ctrl + L | Puts the highlighted call on Hold | |
N/A | The highlighted call will turn yellow when on hold for 60 seconds | |
N/A | The highlighted call will turn red when on hold for 120 seconds | |
Ctrl + L | Resume the highlighted call | |
Ctrl + X | Conduct a Blind Transfer | |
Ctrl + T | Conduct a Consult Transfer | |
Ctrl + R | Directly Transfer two lines together | |
Ctrl + C | Initiate a Conference Call | |
Ctrl + J | Join two calls to create a conference call | |
Ctrl + P | Park an active call | |
N/A | Revert a call in Park | |
Ctrl + O | Transfer to Voicemail | |
N/A | Call Voicemail | |
N/A | Open the Dial Pad | |
N/A | HLOG |
Post your comment on this topic.