The reports in this section focus on reporting calls by site.

Site Detail Report

Site Detail Report Panel
Site Detail Report Panel

This report provides a detailed record of all calls made within a site, allowing you to see all calls for that site. It has a Directory Filter, Date Time Filter, Call Flow Filter, Call Type Filter, Response Type Filter, Large Report Filter, and an Extra Query Filter.

Site Detail Report
Site Detail Report

Site Detail Report Page 2
Site Detail Report Page 2

Site Detail Report Page 2
Site Detail Report Page 2

Features of Site Detail Report:

  1. Report Title
  2. Time Period of Report
  3. Call Flow filter settings
  4. Response Type filter settings
  5. Call Type filter settings
  6. Site the report is for
  7. The session is a call and is sorted by Call Flow
  8. When the phone call was made
  9. The number that was calling
  10. How long the phone rang for
  11. How long the call went for
  12. The type of call
  13. The number dialled
  14. The number that answered
  15. Where the call originated from
  16. How the call was responded to
  17. The cost of the call
  18. Totals for this sessions
  19. The location of the person being called
  20. Totals for the site for all sessions

Site Summary Report

Site Summary Report Panel
Site Summary Report Panel

This report provides a tally of all calls for all the sites by call flow, allowing you to see a quick overview of the calls at a site. It has a Directory Filter, Date Time Filter, Call Flow Filter and a Response Type Filter.

Site Summary Report
Site Summary Report

Features of the Site Summary Report:

  1. Report Title
  2. Time period of report
  3. Call Flow filter settings
  4. Response Type filter settings
  5. Sites in the report
  6. The calls are divided by call flow
  7. Total number of calls for this flow
  8. Total call duration for this flow
  9. The average duration of the call for this flow
  10. The total cost of all the calls for this site
  11. Total for all the sites

Site Monthly Comparison Report

Site Monthly Comparison Report Panel
Site Monthly Comparison Report Panel

This report shows the total number of calls per month for the site allowing you to compare months based on calls. It has a Directory Filter, Date Time Filter, Call Flow Filter and a Response Type Filter.

Site Monthly Comparison Report
Site Monthly Comparison Report

Features of Site Monthly Comparison Report:

  1. Report Title
  2. Time Period of Report
  3. Site the report is on
  4. Graph of total calls by month of call
  5. Calls are sorted by call flow
  6. The time is split by month
  7. The total number of calls of this type for this month
  8. The total duration of calls of this type for this month
  9. The total cost of calls of this type for this month
  10. The totals of each type of call flow for the months selected

Site Hourly Summary Report

Site Hourly Summary Report Panel
Site Hourly Summary Report Panel

This report shows the number of calls per hour throughout the day allowing you to see when calls are being made. It has a Directory Filter, Date Time Filter, Call Flow Filter and a Response Type Filter.

Site Hourly Summary Report
Site Hourly Summary Report

Features of Site Hourly Summary Report:

  1. Report Title
  2. Time Period of Report
  3. Site the report is for
  4. Day the report is for
  5. Graph of total calls by time of call
  6. Calls are sorted by call flow
  7. The time is split in one hour blocks
  8. The total number of calls of this type for this time block
  9. The total duration of calls of this type for this time block
  10. The total cost of calls of this type for this time block
  11. The totals of each type of call flow for the day selected

Site Weekly Summary Report

Site Weekly Summary Report Panel
Site Weekly Summary Report Panel

This report shows the number of calls per day throughout the week allowing you to see when calls are being made. It has a Directory Filter, Date Time Filter, Call Flow Filter and a Response Type Filter.

Site Weekly Summary Report
Site Weekly Summary Report

Features of Site Weekly Summary Report:

  1. Report Title
  2. Time Period of Report
  3. Site the report is on
  4. Week the report is for
  5. Graph of total calls by day of call
  6. Calls are sorted by call flow
  7. The time is split by day
  8. The total number of calls of this type for this day
  9. The total duration of calls of this type for this day
  10. The total cost of calls of this type for this day
  11. The totals of each type of call flow for the week selected

Site Monthly Report

Site Monthly Report Panel
Site Monthly Report Panel

This report shows the number of calls per day throughout the month allowing you to see when calls are being made. It has a Directory Filter, Date Time Filter, Call Flow Filter and a Response Type Filter.

Site Monthly Summary Report
Site Monthly Summary Report

Site Monthly Summary Report Page 2
Site Monthly Summary Report Page 2

Features of Site Monthly Summary Report:

  1. Report Title
  2. Time Period of Report
  3. Site the report is on
  4. Month the report is for
  5. Graph of total calls by day of call
  6. Calls are sorted by call flow
  7. The time is split by date
  8. The total number of calls of this type for this date
  9. The total duration of calls of this type for this date
  10. The total cost of calls of this type for this date
  11. The totals of each type of call flow for the month selected

Site Annual Call Summary Report

Site Annual Call Summary Report Panel
Site Annual Call Summary Report Panel

This report shows the number of calls per month throughout the year allowing you to see when calls are being made. It has a Directory Filter and a Monthly Filter.

Site Annual Call Summary Report
Site Annual Call Summary Report

Features of the Site Annual Call Summary Report:

  1. Report Title
  2. Time period of report
  3. Site in the report
  4. The calls are divided by call flow
  5. Total number of calls for this month
  6. The year is reported by month
  7. Total number of calls for this flow
  8. Total call duration for this flow
  9. Total of all the months for this site

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