The reports in this section focus on reporting the usage of each extension.

Extension Call Detail Report

Extension Call Detail Report Panel
Extension Call Detail Report Panel

This report provides a detailed record of all calls by each extension, allowing you to see a detailed record of all calls for that extension. It has a Directory Filter, Date Time Filter, Call Flow Filter, Call Type Filter, Response Type Filter, Large Report Filter, and an Extra Query Filter.

Extension Call Detail Report
Extension Call Detail Report

Extension Call Detail Report Page 2
Extension Call Detail Report Page 2

Features of Extension Call Detail Report:

  1. Report Title
  2. Time Period of Report
  3. Call Flow filter settings
  4. Response Type filter settings
  5. Call Type filter settings
  6. Extension(Employee) the report is on
  7. Department the employee is in
  8. Site the department is located in
  9. The session is a call and is sorted by Call Flow
  10. When the phone call was made
  11. The type of call
  12. The number that was calling
  13. The number dialled
  14. The number that answered
  15. Where the call originated from
  16. How long the phone rang for
  17. How long the call went for
  18. How the call was responded to
  19. The cost of the call
  20. Total number of calls for this session
  21. Total duration of calls for this session
  22. Total cost of calls for this session
  23. Total number of sessions for the extension
  24. Total duration of calls for extension
  25. Total cost of calls for extension

Extension Summary Report

Extension Summary Report Panel
Extension Summary Report Panel

This report provides a tally of the extension calls by call flow and response type, allowing you to see a quick overview of the extensions calls. It has a Directory Filter, Date Time Filter, Call Flow Filter, Call Type Filter and a Response Type Filter.

Extension Summary Report
Extension Summary Report

Features of Extension Summary Report:

  1. Report Title
  2. Time Period of Report
  3. Call Flow filter settings
  4. Response Type filter settings
  5. Call Type filter settings
  6. Extension(Employee) the report is on
  7. Department the employee is in
  8. Site the department is located in
  9. The type of the call and its flow
  10. Total of the number of calls by response type
  11. The total number of each call type
  12. The total duration of each call type
  13. The total cost of each call type
  14. The extension totals for all call types

Extension Not In Use Summary Report

Extension Not In Use Summary Report Panel
Extension Not In Use Summary Report Panel

The report shows which extensions are not in use which allows you to locate potentially unneeded extensions. It has a Directory Filter and a Date Time Filter.

Extension Not In use Summary Report
Extension Not In use Summary Report

Features of Extension Not In Use Summary Report:

  1. Report Title
  2. Time Period of Report
  3. Site the department is located in
  4. Extensions that are not in use
  5. Employee to who the extension is assigned
  6. Department the employee is in
  7. Total number of extensions not in use

Extension Not Defined Summary Report

Extension Not Defined Summary Report Panel
Extension Not Defined Summary Report Panel

This report shows you all extensions it recognises but that are not defined to a User, Department or Cost Centre. It has a Date Time Filter.

Extension Not Defined Summary Report
Extension Not Defined Summary Report

Features of Extension Not Defined Summary Report:

  1. Report Title
  2. Time Period of Report
  3. Calls are sorted by call flow
  4. Extensions that are not defined
  5. The total number of calls for this extension
  6. The total duration of calls for this extension
  7. The total cost of calls for this extension
  8. Total number of extensions not defined

Extension Weekly Summary Report

Extension Weekly Summary Report Panel
Extension Weekly Summary Report Panel

This report shows the number of extension calls per day throughout the week allowing you to see when calls are being made. It has a Directory Filter, Date Time Filter, Call Flow Filter, Response Type Filter and a Large Report Filter.

Extension Weekly Summary Report
Extension Weekly Summary Report

Features of Extension Weekly Summary Report:

  1. Report Title
  2. Time Period of Report
  3. Extension the report is on
  4. Week the report is for
  5. Graph of total calls by day of call
  6. Calls are sorted by call flow
  7. The time is split by day of the week starting on Monday
  8. The total number of calls of this type in this day
  9. The total duration of calls of this type in this day
  10. The total cost of calls of this type in this day
  11. The weekly totals of each type of call flow

Extension Monthly Summary Report

Extension Monthly Summary Report Panel
Extension Monthly Summary Report Panel

This report shows the number of extension calls per day throughout the month allowing you to see when calls are being made. It has a Directory Filter, Date Time Filter, Call Flow Filter, Response Type Filter and a Large Report Filter.

Extension Monthly Summary Report
Extension Monthly Summary Report

Features of Extension Weekly Summary Report:

  1. Report Title
  2. Time Period of Report
  3. Extension the report is on
  4. Month the report is for
  5. Graph of total calls by day of call
  6. Calls are sorted by call flow
  7. The time is split by date
  8. The total number of calls of this type on this day
  9. The total duration of calls of this type on this day
  10. The total cost of calls of this type on this day
  11. The monthly totals of each type of call flow

Extension Hunt Group Report

Extension Hunt Group Report
Extension Hunt Group Report

This report shows the calls made to extensions within a hunt group. It has a Directory Filter and a Date Time Filter.

Extension Hunt Group Report
Extension Hunt Group Report

Features of Extension Hunt Group Report:

  1. Report Title
  2. Time Period of Report
  3. Pilot number the hunt group connects too
  4. Graph of total calls for the group of users
  5. Extensions within the hunt group
  6. Employee the extension is assigned too
  7. Details for answered calls
  8. Details for abandoned calls
  9. Total number of calls and percentage of hunt group activity
  10. Total number of calls and percentage of calls
  11. Average ring time
  12. Average length of call
  13. Totals for all the extensions in the hunt group

Extension Cost Centre Group Report

Extension Cost Centre Group Report Panel
Extension Cost Centre Group Report Panel

This report provides a tally of the extension calls within the cost centre, allowing you to see a quick overview of the extensions calls. It has a Directory Filter, Date Time Filter, Call Flow Filter, Call Type Filter and aResponse Type Filter.

Extension Cost Centre Summary Report
Extension Cost Centre Summary Report

Features of Extension Cost Centre Group Report:

  1. Report Title
  2. Time Period of Report
  3. Call flow being reported on
  4. Response types included in the report
  5. Types of call included in the report
  6. Site that the cost centres are in
  7. Extensions from the cost centres
  8. Employee the extension is assigned too
  9. Cost centre the extension is in
  10. Department the user is assigned too
  11. Total number of calls
  12. Total length of call
  13. Total cost of all calls by this extension
  14. Total cost of all calls made by extension in cost centres for this site

Account Code Call Detail Report

Account Code Call Detail Report Panel
Account Code Call Detail Report Panel

This report provides a detailed record of all calls with each Account Code, allowing you to see a detailed record of all calls for that Account Code. It has a Directory Filter, Date Time Filter, Call Flow Filter, Call Type Filter, Response Type Filter, Large Report Filter, and an Extra Query Filter.

Please Note: This report is configured based on customer implementation

Account Code Call Summary Report

Account Code Call Summary Report Panel
Account Code Call Summary Report Panel

This report provides a tally of the Account Code calls by call flow and response type, allowing you to see a quick overview of the Account Code calls. It has a Directory Filter (4.3.1), Date Time Filter (4.3.2), Call Flow Filter (4.3.3), Call Type Filter (4.3.4), and a Response Type Filter (4.3.5).

It has a Directory Filter, Date Time Filter, Call Flow Filter, Call Type Filter and a Response Type Filter.

Please Note: This report is configured based on customer implementation

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