This section goes over how to access files that were sent to you and require you to login before having access.

After clicking the download link, you will be taken to the Secure Message Login page

Asking you to register a new guest user account or to log in with a previously registered guest user account.

If you created a password in the past with the same email address

Fill in your email address and password and click the button Access Secure Message.

If you forgot your password, use the Forgot Password link on this page.

First time users – If this is the first time you are downloading files from a sender using the Thru secure file delivery service

Use the New Recipient Registration option.

Fill in your email address in the email field and click the button Register.

You will then receive an email from that will guide you through the registration process.

The email address you enter must match the one in the email you received.

Otherwise you will see an error :

The link to create a password does expire within 24hours.

Please create a password as soon as possible upon receiving the email inviting you to create a password.

  • What can go wrong at this point?

  • The most common issue is that people don’t receive or don’t find the registration process email.

  • Did you look in your Junk email folder?

  • Does your company use an email security gateway that may have trapped the delivery from

They need to allow/trust email from

  • Do you have email filtering rules that might have saved the email in an unexpected folder?

After filling out the registration information, you will be directed to a web page to download your files.

Need more help with this?
Don’t hesitate to contact us here.

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