To search using the Audit-Activity Log for any of the six ways, you simply enter your search terms in the correct field and click Go. The following explains each in depth.
Thru Tracking Number
A Thru Tracking Number is associated with every Thru Email that you send. The Tracking number follows this format: T478-058-32658-83585. You can find the tracking number by clicking on the subject of the Thru Email in the activity log, and the recipient will see the tracking number in the body of the email that they receive.
When you search using a Tracking Number, you will only find one Thru Email. Simply copy the Tracking Number from the source and place it in the search box. Then click on Go to see all the activity that has taken place on that Thru Email.
After a download has taken place by the recipient, the Audit-Activity Log will add a new Operation and will look like the screen below.
If there are multiple documents attached, only the documents that are downloaded by the customer will be included under the External Download section of the Log. If they did not download a document, it will appear under the Secure Message Operation but not under the External Download Operation.
If you know the subject of the message, you may also search by this. This can also help you to pull all of the Thru Emails that were sent in a campaign, so that you can look at download responses for all of the recipients at once.
This is useful for Administrators when searching for Thru Emails that have been sent by a particular user. This will allow you to see everything that has been sent by that user, along with all the detailed information.
To search based on what is written in the body of an email, use this search box.
This is similar to the Message Body search box, except that it searches the body of the Private Message that is written under the Private Message tab of the Thru Email.
The Recipient Email is another very useful search tool that will find every email that is sent to a particular email address. This is useful for pulling information on Thru Emails that you send to someone who is not located in your contacts anywhere since they will not be in the Activity History. It is also useful when more than one person share the same email address. If you want to pull all the Thru Emails that were sent, search with this function.
Downloading/Clear Results of the Audit-Activity Log
The Audit-Activity Log also allows you to clear your results or download the results of your search to Excel. You have the option of downloading all of the results or only the results that are listed on the screen.
Export Results Shown on the Page
When choosing to download only the results that are shown on the page, you will only receive the results that are currently visible. There may be many more results if you have a small number of Rows per Page selected.
Export All Results
This option will choose all of the results that fit your search. This will not, however, download all of the results in the database. To download all of the results in the database, do a search with no search terms indicated. This will bring the entire history. You can then choose to Export All Results to Excel.
Clearing Results will remove all of your results from the list but your search terms will remain the same. After clearing your results, you can click Go again and replicate the results.
Clearing the Filter will return you to default settings and remove any search results. If you had a number of rows selected, chose ascending view, or chose a layout other than the default, they will be returned to the default. Also, all search terms will be removed.