Telephone Timesheets offers an integrated call center feature that can be used by agents/dispatchers to receive inbound calls (e.g. from an employee in the field, or from a client in need of assistance). In order to receive calls, an admin who is logged in to the administrative portal must also sign in as a call center agent.
To sign in as a call center agent, the admin must first click on the Call Center Agent Menu located in the upper left area of the admin portal as shown here.
This opens the “My Call Center Status” window where the admin can sign in as an agent.
Once an admin signs in as an agent, any future inbound calls will be routed to them. By default, the system routes calls to the agent’s mobile phone number; however, calls can be routed to any number by setting an alternate number using the blue gear icon in the agent status window.
This will open a form that allows the agent to enter a different number to receive calls on. For example, if they are working in a dispatch center with a desk phone, they may want to receive calls on that desk phone, rather than their personal mobile phone.
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Telephone Timesheets Support