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GPS Location Tracking
Administrative Portal » Employees » Editing Employees » GPS Location Tracking
GPS location tracking is enabled on a per-employee basis. By default GPS tracking will be enabled for all employees, but can be disabled through the Admin Portal. To disable or enable GPS tracking for an employee, access the Employee section of the Admin Portal. …
Troubleshooting Time Entries
Administrative Portal » Time Entries » Troubleshooting Time Entries
Sometimes, you may want to dig into the details of a time entry to determine why an employee clocked in the way they did. You may want answers to questions like: Did they call from the wrong number? Did they enter the wrong job code? Did they block their GPS? Did…
Employee Scoring
Administrative Portal » Admin » Settings » Employee Scoring
The employee score is meant to be a simple way to draw attention to employees who have consistent good behavior, as well as those who have consistently bad behavior. Scores are updated daily based on the employee’s behavior over the last 30 days. The following…
Details On Android Location Services
Employee Instructions » Enable Location Sharing » Details On Android Location Services
Enabling Android Location Services Android 10 & 11 Swipe down from the top of the screen. Touch and hold Location. If you don’t see Location tap Edit (Pencil icon) or Settings (Cogwheel). Drag Location into your Quick Settings. To turn your phone’s location…
Employee Call-In Instructions
Employee Instructions » Employee Call-In Instructions
Here are the steps an employee typically goes through when calling in for the first time. 1. Call the designated toll-free number provided by your supervisor. If you are a new employee, you may be asked to confirm your mobile number and preferred language. After…
Adding Employees
Administrative Portal » Employees » Adding Employees
There are 3 ways to add employees to Telephone Timesheets: 1. Allow your employees or subcontractors to self-enroll when they first call in. *Self-enrollment is enabled by default, but can be disabled by going to Admin—> Settings—> General Settings and…
On-Site Station Setup
Administrative Portal » Admin » Stations » On-Site Station Setup
One of the main advantages of having employees clock in at a station is that you know exactly where the station is. This way you don’t needs to rely on the employee’s phone for GPS. There are 2 ways to verify the location of your station: 1. By IP Address. …
Adding Notification Profiles
Administrative Portal » Notifications » Adding Notification Profiles
Notification Profiles are collections of business rules that can be applied on a per-job basis. Notification Profiles contain rules that the Telephone Timesheets “Virtual Dispatcher” should follow. Each Notification Profile contains one or more rules such…
Adding Jobs
Administrative Portal » Jobs » Adding Jobs
You can create a new job by either using the icon in the upper right corner or use the in the lower left corner of the Jobs section of the portal. . This will bring you to the Add Job form where you can enter the Job Name, Job Site Supervisor, Timezone, and other…