When you come across a Member with duplicate Membership files, to initiate a Surfguard ‘merge’ of their duplicate files ensure the following information is identical in both Membership ID’s
- First Name
- Last Name
- Date of Birth (You must contact State office to request a change of DOB)
Once the information in Surfguard for both Member ID’s is identical, Archive the Member ID you don’t want and leave the preferred ID as Active.
A script in the system will run overnight and look for any duplicate accounts with the same first name, last name and DOB and merge the accounts.
If the duplicate member records do not merge overnight please browse to https://help.sls.com.au and log a Support Ticket