TO VOID A TICKET IN PROGRESS

1. Select the VOID button at the bottom of the screen and select done

TO VOID AN ITEM OFF A TICKET

1. Open the ticket
2. Highlight the item on the ticket and select VOID ITEM
3. Select or type in void reason and select ADD

TO VOID A TICKET AFTER ITS PAID

1. Select the ALL button at the top of the screen
2. Select CHECK STATS
3. Navigate to CLOSED
4. Highlight the ticket in question (if the ticket is from a previous day use the SELECT DATE filter)
5. Select RE-OPEN CHECK
6. Select PAYMENT
7. Highlight the payment (under method status amount and above delete)
8. Select delete
9. Select exit
10. Select or type in void reason and select ADD

To add custom void reasons refer to section ( XXXXXX ) or contact support

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