When you come across a Member with duplicate Membership files, to initiate a Surfguard ‘merge’ of their duplicate files ensure the following information is identical in both Membership ID’s
- First Name
- Last Name
- Gender
- Date of Birth (DOB changes are made via your State Office)
A script in the system will run overnight and look for any duplicate accounts with the same first name, last name and DOB and merge the accounts.
The Member ID that is kept is the “oldest Member ID”
If the duplicate member records do not merge overnight please browse to https://help.sls.com.au and log a Support Ticket
Need more help with this?
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