3.1.3 Support Services

Support Services require more attention throughout the day than clubs or lifeguards because they need to be tracked more comprehensively — particularly when being tasked to an incident.

Logging On Services/Officers

1. Choose the required service from the Track a Service/Officer drop-down.
2. Select either Patrolling or Training.
3. Click Log Service/Officer On to open the following screen.
4. Complete all compulsory fields (indicated by red asterisks). If the unit is proceeding to a new location, enter the destination and estimated time of arrival. If it is remaining in one area, tick the Standby box.
5. When all information is entered, click Log Service/Officer On.
6. The service you have logged on will appear in the Support Services/Officers Currently Logged On
7. To record new movements of service or officer, to place a unit on standby or to switch a unit from Training to Patrolling or vice versa, click Update on the same line of the information.
   

The Service/Officer Tracker displays all Support Operations units and Officers that are currently active in your area. Hover your mouse over a Service to view any notes and/or contact details entered.

The units are colour-coded so you can easily see their status:
Orange — Units are on standby or attached to an incident
Green — Units are travelling from one location to another.
Red — Units are travelling from one location to another and are late.
Yellow — Units are Unavailable for Reason shown.

Signing Off Service/Officer

1. Click Sign Off beside the Service/Officer in the Support Services/Officers Currently Logged On area
2. Support Ops > Log Service Off screen will display. Fill in all appropriate information.
3. Click Log Service Off – the service/officer will be removed from the tracker and become ready for re-tasking later if required.