Minimum requirements
Each SurfCom setup will require the minimum operating environment consistent with the Standard Operating Procedures defined by your appropriate State/Territory Office.
As a guide the following items should be considered the minimum requirements as the primary access point for the SurfCom system as defined in the SurfCom BR&S.
- Windows based PC (with redundant unit available).
- Internet browser with latest updates applied.
- We recommend Google Chrome as the primary browser.
- We recommend Mozilla Firefox as a backup browser.
- Broadband internet link; minimum configuration ADSL2+.
- Dual monitors; 19” or greater with a screen resolution of at least 1366 × 768 pixels.
- UPS power sources.
Additional tasks to be undertaken at each location:
- Set up each PC that will be used for the SurfCom System.
- Open browser and go to https://surfcom.sls.com.au/
- Save this as your home or start-up page.
- Set up all operator IDs, contacts (Duty Officers, External), Groups (Communications).
- Upload all associated documentation for that location (SOPs, State legislations and bylaws, regional maps, product guides, system user guides, contact directories etc).*
Site Recovery
Recovery in the event of site failure will be consistent with the following:
- SurfCom Centre: In the event of failure in the centre (e.g. Fire), execute the DR plan to assign management of SurfCom Operations to a Duty Officer or secondary SurfCom centre.
- SurfCom terminal (PC): In the event of failure immediately switch to secondary terminal or redundant hardware.
- Power failure: In the event of electrical failure, immediately cut over to battery backup for all systems, secondary escalation to Duty Officer.
- Internet link: In the event of failure, immediately cut over to secondary internet link (USB internet dongle, etc.).
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