Retrieval of data in a tabular structure to support automated processes and dialog interaction.
In order to maintain consistency and traceability in the distribution chain it is important that parties can exchange data in a tabular structure.
retrieveAfsTable function enables retrieval of information to incorporate in an agent application. It is a way to ensure that manual or automated selections in the agent application, website or portal are using values that correspond with those of the insurance provider.
For example conditions and clauses, this is proprietary data from the insurance provider which is used in the underwriting process when the policy is drawn up. The agents need to have the conditions and clauses of the insurer at their disposal, because the automated underwriting process will use references and not the integral text. To issue the policy, the agent application needs to add the text of the applicable conditions and clauses based on the shared references.
But an insurance provider may also create a custom table which combines several attributes and codelist values for a specific process.