In the Email Templates screen, you can define templates for recurring emails, so that they can be sent by scripts and can be also sent automatically with playbooks.

To create a new email template:

  1. Click the plus icon on the top right of the screen.
  2. Enter in the Email message as well as name and environment. Note that this email template is capable of extracting information from cases/events/insights/entities and more that are available in the Siemplify case using  the Placeholder. In this picture, you can see “Case.Name” inside square brackets, which will get the name of the case in which the email action is taken.
  3. Click Create.

Need more help with this?
Click here to open a Support ticket

Thanks for your feedback.