Each customer will be allowed to handle cases from a certain number of environments only. The number of environments will be according to your license. The default environment is automatically added here.
To define which environments are authorized for the Command Center:
- Navigate to Settings > Command Center > Authorized Environments.
- All the environments in your company will appear on the screen.
- Select those environments whose Cases, if the need arises, can be handled in the Command Center.
Note that you can hide all the other environments once you have chosen the ones you need via a checkbox at the top of the screen.
Need more help with this?
Click here to open a Support ticket