Upgrade for Remote Agents

Agent Auto-Upgrade

The following procedure describes the Agent Auto-Upgrade process.

*The system needs to be configured with the Publisher and the Agent on the same version. (e.g. 1.3.3)

To perform Agent Auto-Upgrade:

1. Upgrade the Publisher to the new version (e.g. 1.3.3 to 1.3.4)

• For Cloud environments, use the Publisher upgrade pipeline.
• For on-Prem environments, run the upgrade command for the new Installer.
  

2. Once the upgrade is finished, navigate to Settings > Advanced > Remote Agents.
3. Double click on the agent.
4. Disable the Agent and then refresh the page.
5. After the status is disable, double click on the Agent again and enable it.
6. When the status is live, click on the information button and to confirm the updated version. It may take a few minutes for the update to finish.

*Note that the Auto-Upgrade will not work if the publisher is upgraded to the same “main” version.
For example: If the Publisher is on version v1.3.3.42 and the upgrade is to v1.3.3.92 the agents won’t upgrade, but if the publisher is on version v1.3.3.42 and the upgrade is to v1.3.4.1 the agents will upgrade.

*Outage times – The outage time is between 1-5 minutes. After this period of time, the Agent should be upgraded with the new version.