Open a ticket for Siemplify Support

1. Navigate to Siemplify Support Center.
2. Enter your name and password and sign in. The Support Center displays.
   
3. Click Submit a Request on the top left and then select the relevant form from the drop-down list in the main screen.
   

The following forms can be chosen:

• Question
• Product Issue – Integrations / Connectors
• Product Issue – Siemplify Platform
• New Product Request – Integrations / Connectors
• New Product Request – Siemplify Platform
  

Question

1. Select the Question option to display the Question form.
2. Fill out the following fields with as much information as you can:

• Subject
• Description
• Priority
• Siemplify version
• Marketplace version (this is displayed in the top right of the Marketplace screen in the Siemplify platform)
• Add any attachments that can help us with your query.
• Click Submit when finished. The screenshot below is for illustrative purposes only.
  

Product Issue – Integrations / Connectors

1. Select the Product Issue – Integrations / Connectors option to display the form.
2. Fill out the following fields with as much information as you can:

• Subject
• Description
• Priority
• Siemplify version
• Marketplace version (this is displayed in the top right of the Marketplace screen in the Siemplify platform)
• Python Exception Error – Copy this message you see while running the Action either manually or through a playbook.
  For example, a failed action in a playbook will show the error in the Context Details pane under Action Failed.
  
  

*NOTE: the error log for connectors can be retrieved from the following directory in Siemplify:
C:\Siemplify_Server\Scripting\SiemplifyConnectorExecution\{Integration Name}\logdata.log

1. Add any attachments that can help us with your product issue.
2. Click Submit when finished. The screenshot below is for illustrative purposes only.
   

Product Issue – Siemplify Platform

1. Select the Product Issue – Siemplify Platform option to display the form.
2. Fill out the following fields with as much information as you can:

• Subject
• Description
• Priority
• Siemplify version
• Marketplace version (this is displayed in the top right of the Marketplace screen in the Siemplify platform)
• Add any attachments that can help us with your query.
• Click Submit when finished. The screenshot below is for illustrative purposes only.
  

New Product Request – Integrations / Connectors

1. Select the New Product Request – Integrations / Connectors option to display the form.
2. Fill out the following fields with as much information as you can:

• Subject
• Description
• Priority
• Siemplify version
• Integration name (if this is a brand new integration then select Other)
• API Documentation Link
• Marketplace version (this is displayed in the top right of the Marketplace screen in the Siemplify platform)
• Add any attachments that can help us with your query.
• Click Submit when finished. The screenshot below is for illustrative purposes only.
  

New Product Request – Siemplify Platform

1. Fill out the following fields with as much information as you can:

• Subject
• Description
• Priority
• Siemplify version
• Marketplace version (this is displayed in the top right of the Marketplace screen in the Siemplify platform)
• Add any attachments that can help us with your query.
• Click Submit when finished. The screenshot below is for illustrative purposes only.