- Navigate to Siemplify Support Center.
- Enter your name and password and sign in. The Support Center displays.
- Click Submit a Request on the top left and then select the relevant form from the drop-down list in the main screen.
The following forms can be chosen:
- Question
- Product Issue – Integrations / Connectors
- Product Issue – Siemplify Platform
- New Product Request – Integrations / Connectors
- New Product Request – Siemplify Platform
Question
- Select the Question option to display the Question form.
- Fill out the following fields with as much information as you can:
- Subject
- Description
- Priority
- Siemplify version
- Marketplace version (this is displayed in the top right of the Marketplace screen in the Siemplify platform)
- Add any attachments that can help us with your query.
- Click Submit when finished. The screenshot below is for illustrative purposes only.
Product Issue – Integrations / Connectors
- Select the Product Issue – Integrations / Connectors option to display the form.
- Fill out the following fields with as much information as you can:
- Subject
- Description
- Priority
- Siemplify version
- Marketplace version (this is displayed in the top right of the Marketplace screen in the Siemplify platform)
- Python Exception Error – Copy this message you see while running the Action either manually or through a playbook.
For example, a failed action in a playbook will show the error in the Context Details pane under Action Failed.
- Add any attachments that can help us with your product issue.
- Click Submit when finished. The screenshot below is for illustrative purposes only.
Product Issue – Siemplify Platform
- Select the Product Issue – Siemplify Platform option to display the form.
- Fill out the following fields with as much information as you can:
- Subject
- Description
- Priority
- Siemplify version
- Marketplace version (this is displayed in the top right of the Marketplace screen in the Siemplify platform)
- Add any attachments that can help us with your query.
- Click Submit when finished. The screenshot below is for illustrative purposes only.
New Product Request – Integrations / Connectors
- Select the New Product Request – Integrations / Connectors option to display the form.
- Fill out the following fields with as much information as you can:
- Subject
- Description
- Priority
- Siemplify version
- Integration name (if this is a brand new integration then select Other)
- API Documentation Link
- Marketplace version (this is displayed in the top right of the Marketplace screen in the Siemplify platform)
- Add any attachments that can help us with your query.
- Click Submit when finished. The screenshot below is for illustrative purposes only.
New Product Request – Siemplify Platform
- Fill out the following fields with as much information as you can:
- Subject
- Description
- Priority
- Siemplify version
- Marketplace version (this is displayed in the top right of the Marketplace screen in the Siemplify platform)
- Add any attachments that can help us with your query.
- Click Submit when finished. The screenshot below is for illustrative purposes only.
Need more help with this?
Click here to open a Support ticket