1. Navigate to Siemplify Support Center.
  2. Enter your name and password and sign in. The Support Center displays.
  3. Click Submit a Request on the top left and then select the relevant form from the drop-down list in the main screen.

The following forms can be chosen:

Question

  1. Select the Question option to display the Question form.
  2. Fill out the following fields with as much information as you can:
  • Subject
  • Description
  • Priority
  • Siemplify version
  • Marketplace version (this is displayed in the top right of the Marketplace screen in the Siemplify platform)
  • Add any attachments that can help us with your query.
  • Click Submit when finished. The screenshot below is for illustrative purposes only.

Product Issue – Integrations / Connectors

  1. Select the Product Issue – Integrations / Connectors option to display the form.
  2. Fill out the following fields with as much information as you can:
  • Subject
  • Description
  • Priority
  • Siemplify version
  • Marketplace version (this is displayed in the top right of the Marketplace screen in the Siemplify platform)
  • Python Exception Error – Copy this message you see while running the Action either manually or through a playbook.
    For example, a failed action in a playbook will show the error in the Context Details pane under Action Failed.

  1. Add any attachments that can help us with your product issue.
  2. Click Submit when finished. The screenshot below is for illustrative purposes only.

Product Issue – Siemplify Platform

  1. Select the Product Issue – Siemplify Platform option to display the form.
  2. Fill out the following fields with as much information as you can:
  • Subject
  • Description
  • Priority
  • Siemplify version
  • Marketplace version (this is displayed in the top right of the Marketplace screen in the Siemplify platform)
  • Add any attachments that can help us with your query.
  • Click Submit when finished. The screenshot below is for illustrative purposes only.

New Product Request – Integrations / Connectors

  1. Select the New Product Request – Integrations / Connectors option to display the form.
  2. Fill out the following fields with as much information as you can:
  • Subject
  • Description
  • Priority
  • Siemplify version
  • Integration name (if this is a brand new integration then select Other)
  • API Documentation Link
  • Marketplace version (this is displayed in the top right of the Marketplace screen in the Siemplify platform)
  • Add any attachments that can help us with your query.
  • Click Submit when finished. The screenshot below is for illustrative purposes only.

New Product Request – Siemplify Platform

  1. Fill out the following fields with as much information as you can:
  • Subject
  • Description
  • Priority
  • Siemplify version
  • Marketplace version (this is displayed in the top right of the Marketplace screen in the Siemplify platform)
  • Add any attachments that can help us with your query.
  • Click Submit when finished. The screenshot below is for illustrative purposes only.

Need more help with this?
Click here to open a Support ticket

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