Answer

  1. Navigate to the Cases screen.
  2. Highlight the required case.
  3. Click on the Actions menu on the top right of the screen and choose Incident from the drop-down list.
  4. Click Yes in the confirmation dialog box. Note that the screen refreshes and the new Incident now appears with the Incident icon in the Cases list marked with the red Critical side bar. In addition, the case is automatically assigned to SOC Manager user or the user with SOC Manager role.

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