Siemplify allows building processes for cases and measuring the time it takes to complete them as well as the stages of each process. Security analysts can take a case through the stages by following a playbook or manually. Automation can also follow a predefined process.
Let’s use the dashboards to measure the stages each case is going through. To do that, we can either create a new table widget that shows cases avg. handling time or use the built in ROI widgets.
- Navigate to the Dashboard screen and add a new widget with the following details.
- Now look at the Dashboard and you will see this widget displays that the average handling time is 15 minutes.
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