Troubleshooting

Other Troubleshooting Steps

If the above table does not resolve the issue, it is possible that the following steps may be attempted:

  • Power cycle: Turn power off at the breaker, wait 20 seconds, and then restore power. Allow up to 3 minutes for the charger to complete the power-on process.
  • Reconnect the charger to your account: Delete the charger from your mobile application in the settings section of the charger. Then repeat the configuration process described above.
  • Factory reset: Delete the charger from your mobile application in the settings section of the charger. Perform a factory reset by using the supplied Allen wrench to press the recessed button and hold it down for 15 seconds before releasing. Allow 3 minutes for the process to complete. Then repeat the configuration process described above.

Maintenance

  • Clean the charger by wiping it with a dry or slightly damp cloth.
  • Do not exert too much pressure on the charger during cleaning.
  • Do not open the device to clean it.
  • Do not use a vacuum cleaner.

Updating Charger Firmware

Updated firmware may be made available to add additional features or correct reported issues. The mobile app can be used to check for new firmware and apply it to the charger.

Removing the Charger from your Account

If you no longer wish to access the charger from the mobile application, it can be deleted in the settings section of the mobile application.

Factory Reset

To remove your account information from the charger, perform a factory reset:

  • Delete the charger from your mobile application in the settings section of the charger.
  • Use the supplied Allen wrench to press the recessed button in the small opening where the vehicle connector attaches to the charger and hold it down for 15 seconds before releasing. Allow 3 minutes for the process to complete.

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