Session recordings gives the admin the option to :
• Always record
• Never record
• Let the agent decide

File transfer controls how files are transferred between agent and user :
• Disable file transfer
• Bi-directional
• Agent to user only
• User to agent only

Along with that, Admin has the option to turn off/on :
• Chat between agent and user
• Remote control of user’s device
URL invite for additional agents into support session
• Laser Pointer
UAC escalation of Windows device
• Log remote control keystrokes to session log
• Windows tools
• Reboot and reconnect of remote device
• Run terminal commands
• Stream Performance Tuning
• Agent Name Obfuscation
• Reboot in Safe Mode
• Screenshot Tool
• Whiteboard Screen Drawing/Annotation
• Pre-request Remote Control on Windows
• Pre-request Admin Permissions on Windows

After any modifications or updates to settings, click save configurations.

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