The agent can take over the mouse and keyboard on the end-user’s device.

To enable this feature, the agent clicks on request remote control.

Remote control is requested.

This sends a message to the End user’s Device and changes the State of the Button.

Once the user clicks allow, the Remote Control feature is now active. (When remote control is on, request laser pointer is disabled.)

The agent can use their mouse and Keyboard to take over the remote device. They can open and close applications, input data, etc…

To turn off the Remote control feature, the Agent Clicks the red X on the right hand side.

The end-user can also turn off Remote Control by clicking Stop Remote in the Screenmeet app.

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