During an active session, if the stream experiences interruptions or slowdown, an option to activate Low Performance Mode will be presented to the agent. After activating this mode, the session will resume with a lower quality stream but with more stability. If the agent chooses not to activate the low performance mode, and is still having connection issues, the software will automatically switch them into this mode.


Was this helpful?

Yes No
You indicated this topic was not helpful to you ...
Could you please leave a comment telling us why? Thank you!
Thanks for your feedback.

Post your comment on this topic.

Post Comment