Request Remote Control : Requests permission for control of remote device’s mouse, keyboard and screen. (After remote control is enabled, shortcuts to Windows tools will be available.

Request Laser Pointer : Requests permission to draw a laser pointer on remote device’s screen.

System Info : Detailed system information of remote device.

Zoom to Original Size Switch Zoom mode to original size

Switch Display Switch displays if Remote Device has multiple monitors

Stream Performance Allows you adjust stream quality to reduce CPU and bandwidth consumption

View or Invite Agents : Invite additional agents into the support session.

File Transfer : Transfer files to and from the remote device

Chat : Send chat messages to the end user of the remote device.

Leave Session : Option 1 is to leave the session and keep it open. Option 2 is to end and close the session for all agents and the end user.


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