Session recordings gives the admin the option to :
• Always record
• Never record
• Let the agent decide

File transfer controls how files are transferred between agent and user :
• Disable file transfer
• Bi-directional
• Agent to user only
• User to agent only

Along with that, Admin has the option to turn off/on :
• Chat between agent and user
• Remote control of user’s device
URL invite for additional agents into support session
• Laser Pointer
UAC escalation of Windows device
• Log remote control keystrokes to session log
• Windows tools
• Reboot and reconnect of remote device
• Run terminal commands
• Stream Performance Tuning
• Agent Name Obfuscation
• Reboot in Safe Mode
• Screenshot Tool
• Whiteboard Screen Drawing/Annotation
• Pre-request Remote Control on Windows
• Pre-request Admin Permissions on Windows

After any modifications or updates to settings, click save configurations.


Was this helpful?

Yes No
You indicated this topic was not helpful to you ...
Could you please leave a comment telling us why? Thank you!
Thanks for your feedback.

Post your comment on this topic.

Post Comment