The agent can use their mouse as a laser pointer on the end-users Remote device. To enable this Feature, the Agent clicks on Request Laser Pointer.
This sends a message to the End user’s device and changes the State of the Button.
Once the end-user Clicks Allow, the Laser Pointer feature is now Active. (When laser pointer is on, request remote control is disabled.)
The agent can use their mouse to indicate places for the end-user to tap on their PC/MAC. When the Agent clicks their mouse, the Laser Pointer gets bigger on the end-user’s device.
To turn off the Laser pointer feature, the Agent Clicks the red X on the right hand side.
The end-user can also turn off the Laser pointer by clicking Stop Laser Pointer in the Screenmeet app.