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By selecting the window icon, it will zoom in on the end user’s screen and change the toolbar to a moveable mini-window.

To return to fit to screen, click on the following icon:

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By selecting the arrow icon pointing to the right, it will magnify in on the end user’s screen and drop the text description next to each button on the toolbar.

To go back to the full agent tool bar, select the arrow icon pointing to the left.

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