How to report a bug
To report a bug follow this link Report a bug
You will be presented with a form that must be filled out in order for your bug to be tracked.
The session ID is the unique ID attached to each session. This is located within the URL of the agents browser noted in the image below, session history, or CRM case #.
A brief summary of the issue you are facing
What issue are you facing. You may select all issue types that apply or none if it is a different issue.
Where are you, the agent, located. Example California, USA
Where is the customer located. Example Tokyo, Japan
Please write in detail the issue that you are facing to help us troubleshoot and resolve this issue. List out the steps required to reproduce this issue and any information related to this bug.
Any images or videos of the bug in order for us to observe it
Once the issue has been sent, you will receive an email confirmation with a ticket number to easily track the status of the bug. All communication can be done through email and an agent will get to you as quickly as possible.