You can invite more agents to the session and see who’s in the session at the moment via the “View or Invite Agents” tool on the toolbar.
Enable the URL Invite option to generate an invite link to send to other agents.
Once the URL is shared out, the first agent will be prompted to allow or deny access when a new agent goes to the link. After clicking “Allow,” the new agent will also be able to view the end user’s screen remotely.
If the 2nd agent would like to use remote control, they need to request that from the end user. If allowed, the 1st agent will no longer have remote control access to the end user’s device.