This feature allows agents to transfer files to the end user’s computer and vice versa.
Agent to End-User:
The agent selects File Transfer from the toolbar.
The agent is prompted to select files from their computer or drag and drop them into the mini-window.
To drag & drop, simply select a file and drag it over this box. To select from the file explorer, click the button and the agent will be presented with their directory.
From here, they can select a file to send to the end user.
Once a file has been uploaded to ScreenMeet, the end-user receives the following notification:
The end-user can accept the file and also decide whether to accept all future files automatically.
Or, they can deny the file transfer.
Access to the files:
After accepting the file transfer, the end user receive a notification that there are files ready for download.
In order to access the file(s), they click on the File Transfer button
The end user can go to the Folder that the file is stored in – note that ScreenMeet creates a Public Downloads folder that corresponds to the specific support session.
Or open the file directly by clicking on the Play Button.
When the session ends, the end-user can decide whether to delete the files from the session or keep them on their device.