Upon successful login, the agent is redirected to the main portal screen where they can manage and navigate between active sessions.

To create a new session, click either “+ New Session” toward the top-left or “+ Create New Session” toward the center. This initiates the workflow to create a new remote support session.

New Remote Support Session

After initiating a new session, the agent sees the following screen:

The Agent is required to enter the case number or information about the session into the session description field.

After filling out the session description, the agent clicks Create Session.

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