Upon successful login, the agent is redirected to the main portal screen where they can manage and navigate between active sessions.
To create a new session, click either “+ New Session” toward the top-left or “+ Create New Session” toward the center. This initiates the workflow to create a new remote support session.
New Remote Support Session
After initiating a new session, the agent sees the following screen:
The Agent is required to enter the case number or information about the session into the session description field.
After filling out the session description, the agent clicks Create Session.