Descriptions of the new integration features and links to the corresponding setup instructions are available below.
Service Account Data Sync Mode
ScreenMeet now offers an option to handle the back-end data synchronization via a service account in your Salesforce instance rather than doing the synchronization on behalf of each user with their OAuth token.
UI Session-based Authentication
ScreenMeet can now use the user’s Salesforce UI session to authenticate the user. This removes the OAuth authentication step from the widget. Please note: If using this option, you must configure ScreenMeet to use a Service Account to perform data integration.
Storing Session Data as Structure Objects
ScreenMeet can now store session information either as separate object entities which are related to the ScreenMeet Session custom object. Separating the data into objects can make the data easier to parse for the purpose of integrating into other applications or Salesforce-native analytics.
Custom Permission-based Feature Control
ScreenMeet now provides the ability to enable or disable various features directly from Salesforce via assignment of custom permissions. You can now assign different levels of functionality at either the profile or permission set level.
ScreenMeet Sessions Tab
A new tab is available to show a list of all ScreenMeet sessions created within your Salesforce org. This list will allow supervisors and admins to easily navigate all remote support session activity. You can quickly filter by the status of the case to find all Active, New, or Closed sessions.