These settings pertain to customers who have integrated cobrowse capabilities to their platform of choice – see our Cobrowse Setup guide for further details.
Recording Enabled on/off: determines whether sessions will be recorded
Link Scrambling on/off: enables scrambling of URLs to prevent visibility of personal user data
Remote Control on/off: allows remote control of user device (once user grants permission)
Domain Whitelist: determines which domains are permitted for integration with cobrowse
Laser Pointer on/off: allows/disallows agent usage of laser pointer tool during sessions
Form Fill on/off: allows agent to fill forms within page (e.g. prompt for user contact info)
Highlighter on/off: toggles highlighter tool for sessions