When your group is authenticated via a Salesforce instance, these Custom Permissions are read at authentication and determine the user’s role / permissions within Screenmeet.

Permission Name Descriptions
screenmeet.ScreenMeet Agent (required) This permission is required to use ScreenMeet.
It will allow a user to create support sessions, and review their own session history via https://console.screenmeet.com
screenmeet.ScreenMeet Group Admin (admins only) This will grant the user the ability to administer ScreenMeet settings associated with the Salesforce instance that they are authenticated from. Should only be granted to a narrow user set. These users will be able to:
• Modify organization-wide settings for support session features such as file transfer, file blacklist, file retention, and recording settings, and others
• view a history of all sessions for the organization
• view a history of all agent logins for the organization
• enter any active screenmeet session for their organization
view organization-wide statistics for their organization


Was this helpful?

Yes No
You indicated this topic was not helpful to you ...
Could you please leave a comment telling us why? Thank you!
Thanks for your feedback.

Post your comment on this topic.

Post Comment