To get connected to a session, the end user will go to the Custom UI element or select ‘Shift & Space Bar’ to connect to a session.

The end user will be provided the 6 digit PIN from the Support Agent to join the co-browse session.

The end user’s browser will update with a red border once the end user has connected.

Once the agent is connected with the end user, the agent can view the end user’s browser in real-time.

To end the session, the end user can click/tap the “End” button at any time.

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