To get connected to a session, the end user will go to the Custom UI element or select ‘Shift & Space Bar’ to connect to a session.
The end user will be provided the 6 digit PIN from the Support Agent to join the co-browse session.
The end user’s browser will update with a red border once the end user has connected.
Once the agent is connected with the end user, the agent can view the end user’s browser in real-time.
To end the session, the end user can click/tap the “End” button at any time.