Support Tools PIN: The 6 digit PIN end user used to join the session.

Laser Pointer: Agent’s mouse cursor acts as a laser pointer on remote device’s screen.

Highlighter: Requests permission to draw using a hightlighter on the remote device’s screen.

System Info: Detailed system information of remote device.

Leave Session: Option 1 is to leave the session and keep it open. Option 2 is to end and close the session for all agents and the end user.

Timer: Counts the session time length


Was this helpful?

Yes No
You indicated this topic was not helpful to you ...
Could you please leave a comment telling us why? Thank you!
Thanks for your feedback.

Post your comment on this topic.

Post Comment