Support Tools PIN: The 6 digit PIN end user used to join the session.

Laser Pointer: Agent’s mouse cursor acts as a laser pointer on remote device’s screen.

Highlighter: Requests permission to draw using a hightlighter on the remote device’s screen.

System Info: Detailed system information of remote device.

Leave Session: Option 1 is to leave the session and keep it open. Option 2 is to end and close the session for all agents and the end user.

Timer: Counts the session time length

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