Board view
You can choose between two (three if you have the Selfservice Location-module) views when looking at the Tickets overview; List view which is the default setting and Board view.
You can freely switch between which view you want in the top right corner when looking at a list of tickets, directly below your name and profile image. This setting is personal and will not affect other Agents and Administrators.
As you can see above, it is very easy to get an overview of what status each Ticket currently have in this view, along with some nice-to-have information.
Clicking the settings button 
in the board view, you will have the opportunity to show more information on the board, hide empty columns that have no tickets on them and check which status you want to see on the board. The choice to show more information on the board will make visible the agent/ team the ticket is set on, the category of the ticket and the ticket service targets.
Map view
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This view can be used together with the Selfservice Location and shows the location reported in the relevant tickets with red markers.
Clicking on a marker shows some basic information about the ticket and clicking on the extra information opens the ticket.
This requires the Selfservice Location features to be present and set up.
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