Frequently Asked Questions

*Which devices work with ThePhotoStick® Omni?

ThePhotoStick® Omni works with most modern computers, smartphones, tablets, and computers right out of the box.

It’s also compatible with Windows, Android, and Mac Operating Systems:

- Windows: Windows 7 SP1 and newer
- Apple: iOS and iPadOS 13.0 and Later
- Android: 6.0 and later

For more up-to-date information regarding ThePhotoStick compatibility, we recommend viewing our System Requirements page.

*What photo and video file types can ThePhotoStick® Omni find and save?

Nearly all of them! It saves your standard JPEG, HEIC, PNG, GIF, MOV, and MPEG4, but it also saves a vast array of file types as listed below:

PHOTO EXTENSIONS:

JPEG (*.jpg; *.jpeg; *.jpe; *.jfif)
HEIC (*.heic, *.heics, *.heif, *.heifs, *.avci, *.avcs)
GIF (*.gif)
PNG (*.png)
BMP (*.bmp; *.rle; *.dib)
TIFF (*.tif, *.tiff)
ICO (*.ico)
Camera Raw (*.crw, *.nef, *.raf, *.orf, *.mrw, *.dcr, *.mos, *.raw, *.pef, *.srf, *.dng, *.x3f, *.cr2, *.erf, *.sr2, *.kdc, *.mfw, *.mef, *.arw, *.nrw, *.rw2, *.rwl, *.iiq, *.3fr, *.srw)
Photoshop (*.psd, *.pdd, *.pdp, *.pse, *.eps)
PICT File (*.PCT, *.PICT)

VIDEO EXTENSIONS:

MOV (*.mov, *.qt, *.hevc)
MPEG4 (*.mp4, *.mpeg4, *.m4v, *.h264)
AVI (*.avi)
WMV (*.wmv)

*Why am I receiving a “Root Folder” error message?

If you’re having trouble starting a backup because you keep receiving the message “Please select the root folder of TPS device,” please read through our Troubleshooting Guide and complete each step as needed.

*Does ThePhotoStick® Omni need to install anything on my computer?

For computers (Mac or PC):

- ThePhotoStick® Omni does not need to install anything on your computer, nor does it require anything to be already installed on your computer.
- ThePhotoStick® Omni comes with everything it needs — you simply need to plug it into an available USB slot and it’s ready to run.

For phones (Android or iOS):

- ThePhotoStick® Omni offers a free app that allows you to back up, view, and organize your photos with ease
- There are no monthly charges or download costs for using the app – just download it and click GO!

Click Here for Google Play Store – - – Click Here for Apple App Store

*Why is ThePhotoStick Omni not detected by my computer?

Due to recent Anti-Virus Software (McAfee, Norton, etc.) updates, your computer may not detect ThePhotoStick Omni. To resolve this issue, please temporarily turn off your AV software, or open your AV software settings and allow the ThePhotoStick.exe to run.

*How do I view the files saved on ThePhotoStick Omni?

There are several ways to view the photos, videos, documents, and audio files saved to your ThePhotoStick® Omni. Please read through our How-To Guide for effective ways to view your saved files.