Observation Possible causes
Missing report
  • The battery has insufficient power levels
  • Poor mobile coverage
  • Lost or damaged battery
  • The contact pins are stuck – check whether they pop out easily.
The app shows the animals as being outside the Nofence pasture
  • The animals can for some reason not feel the electric pulse
  • Poor GPS conditions
  • Dead battery
  • The animals are on their way back to the Nofence pasture after a period of poor GPS conditions. Updating their positions may take a little time.
The collar does not play audio warnings when it crosses the Nofence boundary
  • The new Nofence pasture has not been downloaded to the collar
  • The collar is not registered in any pasture
  • Poor GPS conditions
The collar reboots constantly
  • Check the contact pins in the transition between battery and collar house. Make sure they pop out easily.
The collar charges poorly
  • The solar panels are covered by something (check for fur, clay, etc.)
  • Do not use markers to write on the solar panels, it will affect the charging negatively.
  • Oxidation of contact points. Perform maintenance.
The electric pulse does not work
  • If you have leather straps, they may have turned upside down.
  • If the chains on both sides come into contact with each other they will discharge the electric pulse.
  • If you extend the neck strap make sure that the extender material is conducting.
  • Thick winter fur can insulate the electric pulse.
  • The chains fail to come in contact with the animals’s neck. Check if the fit is too loose or if the animal’s neck is very small.

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